How do I contact you?
Please contact us at: mary@starspangledheart.com
Or you can message us on Facebook: https://www.facebook.com/starspangledheart
Please allow 1 – 2 business days for a reply (we are a small family-run business).
How do I create an account?
To register and create an account, click on the “Login|Register” button located at the top right corner. Then click on the “Register Now” link. You must have an account and log in, to be able to place an order.
How do I sign into my account?
Click on the “Login|Register” button at the top right corner of any page and enter your username (email) and password.
I forgot my password. How do I find out what it is?
Click on the “Forgot password?” link on the Login page. You will receive an email with instructions on how to reset your password.
How do I update my account info?
Log in to your account and hit the “My Account” button on the menu bar. Then click on the “Account Details” link at the top. You can now make changes to your account info. Hit the “Save Changes” button when you are finished.
How do I change my password?
Log in to your account and hit the “My Account” button on the menu bar. Then click on the “Account Details” link at the top. You can now make changes to your account info. Hit the “Save Changes” button when you are finished.
How do I cancel my account?
So sorry to see you go. Please don’t go! If you truly have your heart set on leaving, contact us at: mary@starspangledheart.com and we will cancel your account.
Can I place my order by mail or email?
No, you must place your order on our website.
What file types are available?
The following file formats are offered (NO .EMB will be provided):
ART, DST, EXP, HUS, JEF, PCS, PES, SEW, VIP, VP3, and XXX.
Where can I find my find tutorial for my project?
Please refer to your file downloads and find the .pdf instructions. There you will find the private video link. All videos are stored on our YouTube channel. (For purchased projects, links are only shared with customers. For free projects, anyone can access them on our YouTube channel: https://www.youtube.com/channel/UC01enVFxdeAHIm6KJcKH5BA
Where can I find my digital downloads?
Please go to: My Account —> Downloads
Click file to download.
Open zipped folder(s) and your files are there.
Once you place your order and it is processed, you will receive an email that includes link(s) to your file(s) to download. Simply click on link and the download process will begin. When finished, you will be able to open your file. Repeat for each file link. Otherwise, sign-in to your account and go to “Downloads” tab to find your files.
We recommend creating a folder on your computer to store your embroidery files and designs that you download.
I purchased a digital project | design. Can I sell or give away my finished goods?
Yes! You may sell or give away as many products as you create so long as it’s not mass production (made in a factory, hundreds or thousands at a time). So long as you are the one creating the item, you are granted permission. To read more on selling finished goods, please visit our Terms & Conditions page here: https://starspangledheart.com/termsconditions. For a commercial license, please contact us at: mary@starspangledheart.com
Can I share my purchased file(s)?
Unfortunately, no. Each person using the design and/or project must purchase their own license to create finished goods. Downloads are connected to the purchaser’s account. If we notice a large number of downloads from one account that looks unusual, we reserve the right to suspend that account. If you are having an issue downloading your files, please contact us at: mary@starspangledheart.com
Can I sell finished physical items I purchase on your site?
Yes! If you are planning on making a large purchase, please contact us for wholesale pricing at: mary@starspangledheart.com
How long will my order take?
Digital products: Digital downloads are available as soon as your order is completed.
Physical products (patches, kits, bags, etc.): Depending on the time of year, orders will take approximately 1 – 3 weeks from the time it is placed till it reaches your doorstep. Normal processing time is 1 – 4 business days and then shipping time (USPS Flat Rate Priority Mail or USPS First Class Package). (Most in-stock items go out next day; custom orders please allow for more time depending on quantity ordered).
Can I place a rush order?
Yes, on certain items such as physical products (bags and patches). There is a rush fee of $2.00/item. So if you ordered 10 patches, the fee is $20.00 + cost of order ($2.00 x 10 = $20.00). Please contact us for more details at: mary@starspangledheart.com
What is the cost of shipping? What shipping methods are offered?
Packages are sent as USPS First Class Package up to 16 oz. (from $3.85 – $6.50) or USPS Flat Rate boxes | envelopes over 1 lb. depending on the order size (from $7.75 – $19.20). We are located in northern New Jersey (07424).
Do you ship to a P.O. Box?
Yes.
Where can I check the status of my order?
Simply log in to your account and click on “Orders”. From that window, you will be able to see if your order has been processed or shipped and track it.
How can I track my order?
Simply log in to your account and click on “Orders”. From that window, find your current order and check the status column. If it says “shipped”, click on the tracking link.
Do you offer any coupons?
Yes. Please join our email list here for updates. Need link address???
Are there discounts for bulk|wholesale orders?
Please contact us for information on large orders and wholesale pricing.
Do I have to pay sales tax?
Residents of New Jersey must pay 6.625% sales tax.
What payments do you except?
All major credit cards; Amex, Discover, Mastercard, Visa.
Do you have coupons and/or sales?
Yes! There are periodic sales throughout the year. We also offer coupons from time to time. We suggest joining our newsletter to receive the latest deals and specials. Join here.(link subscribe here)
For first-time customers, use code: USA1776
(*Good for first-time customers on orders over $25.00 and not exceeding $300.00. Not valid with other offers).
How do I reorder a previous purchase?
Log in to your account and go to the orders menu. Find the order you would like to purchase again and hit the “Reorder” link. If you do not want to reorder the entire purchase, go to your card gallery and hit the “Order Card” link by the card you want.
What happens if there is a mistake with | damage to my order?
Please check your order as soon as it arrives in the mail. If any item(s) were damaged in shipping or we made a mistake, please contact us within 7 days of receipt. We want to correct it as soon as possible. You must send the incorrect item(s) back (we pay return shipping) and upon receipt of return, we will ship the correct item(s) back to you. You can email us at: mary@starspangledheart.com
How do I make an adjustment to my order? I forgot something… I want to add something…
Once an order placed, and you want to add an item(s), please place another order. In the notes/comments section of the checkout page, please add a note saying: “Please add to previous order #: {your 1st order number here}. If your order has not been processed and shipped, we will combine the orders. Otherwise, we cannot combine the orders and shipping must be paid again. We suggest checking your order status to see its progress before placing the second order, to make sure it has not shipped.
How do I cancel my order?
Once an order is placed and shipped, it cannot be canceled. Please make sure to check your order before submitting it. If it has not shipped, please contact us ASAP to see if we can accommodate you: mary@starspangledheart.com
Can I get a refund or return my order?
Yes and no. All returned items must be unused and in the state that you received them in.
Yes: Physical products that have not been customized, can be returned. No shipping fee is refunded and buyer must also pay a return shipping fee. (If your order was $55.00 and you paid $6.00 shipping, we refund you: $49.00 = $55.00 – $6.00 return shipping). There are no re-stocking fees.
No: ALL digital downloads such as embroidery designs and ITH patterns are NOT eligible for return due to the nature of the products. Also, customized items, such as patches, bags, etc. are NOT eligible for return. If there is an issue with your order, please contact us at: mary@starspangledheart.com
How do I make a return?
1. Login into your account.
2. Go to “Orders”.
3. Click on “Return Item”.
4. Fill out all information and hit “submit”.
5. You will receive a return email with instructions.
6. We will then email you a return shipping label (please allow 1-2 days for label).
7. Once your returned items are received, if applicable, we will refund you the amount owed to the original form of payment. You will not be refunded shipping; shipping is non-refundable. The amount you paid for the items minus a return shipping fee (cost of return shipping). Ex.: If your order was $55.00 and you paid $6.00 shipping, we refund you: $49.00 = $55.00 – $6.00 return shipping.
8. You will receive an email when your credit has been issued.
Please contact us if you need further assistance at: mary@starspangledheart.com
How long does my return take to process?
Refunds are issued between 3 – 8 days of receipt. The refund will be processed to your original form of payment. Make sure to use our label or let us know you will be getting your own (no CODS allowed). You are responsible for the label and package until it is in our hands. Be sure to get a tracking number if you do not use our return label.
Free gift
We randomly select customers to receive a free gift with purchase from time to time. We hope you enjoy this surprise! Thank you for your patronage! (Order amount does not factor into this gift; receivers are randomly selected).
Why does the color look different on my vinyl, snaps, fabric, etc.?
Due to lighting and dye lots during production, images may appear differently on your computer screen or our website that my not be a complete representation of their actual color. We do our best to accurately reflect each item’s color and appearance.
What browsers work best with your web site? Last Updated: Mar. 13, 2022 03:09PM EDT
We recommend keeping your browser and plug-ins up-to-date and using the latest version of Google Chrome 99 and higher, Firefox 98 and higher, Safari 15.3 and higher, Microsoft Edge 99 and higher, or Internet Explorer 11 and higher with our website. This will ensure the best experience with our website. Our site does not utilize flash, but Java is a required plug-ins for your browser and must be up-to-date.
Why do I get a message that I need to upgrade my browser?
Your browser may be old and needs an update.
Where can I read the site’s Privacy Policy?
Click here for our Privacy Policy. All customers and visitors agree to the Privacy Policy by visiting this site. If they do not agree, they should leave this site.
Where can I read the site’s Terms & Conditions?
Click here for Terms & Conditions. All customers and visitors agree to the Terms & Conditions by visiting this site. If they do not agree, they should leave this site.
I have a question that isn’t answered here. How do I reach Girl with a Star-Spangled Heart | Heritage Cards?
The best way to reach us is by emailing us at: mary@starspangledheart.com
Write to us at:
Heritage Cards
1017 McBride Ave., #753
Woodland Park, NJ 07424
What is Girl with a Star-Spangled Heart and Heritage Cards, LLC?
“Heritage Cards, LLC” sometimes does business as (DBA) “Girl with a Star-Spangled Heart”. “Heritage Cards, LLC” is our main business; our DBA is “Girl with a Star-Spangled Heart”.
